Terms and conditions


  1. I understand that Book Tuscany Experiences will be using the email address I supply on the form to send me confirmation and details of my reservation. I accept that if said email address is incorrect or not working, no refunds are possible.
  2. It is my responsibility to contact Book Tuscany Experiences within three working days of submitting the form should I have had no response by that time.
  3. I accept that it is not the responsibility of Book Tuscany Experiences to ensure that the email address I entered on the booking form is functioning correctly, nor to ensure that I have personally received its reply at the address I supplied.
  4. I understand and accept that Book Tuscany Experiences assumes no responsibility and is not liable in any way for any lack of service or access problems deriving from strikes or absence of personnel at any Italian State Museum. Furthermore, I understand that the relevant authorities may occasionally offer special promotions, free entrance periods and the like; should such offers coincide with any bookings made through this site, we regret that we will not be able to obtain a refund on your behalf, nor is Book Tuscany Experiences itself obliged to offer any refund.
  5. Cancellation Policy: For a full refund, cancel at least 72 hours in advance of the start date of the experience.
  6. I accept that it is my responsibility to carefully follow the instructions on my voucher.

Our offices are open from 9:30 am to 06:30 pm (Italian time) Monday to Friday, and 9:30 am to 13:00 pm on Saturday; our offices are closed on Sunday and on important National holidays.

If you do not receive any sort of reply from us within three working days, it should be assumed that the email address is incorrect or our reply may be blocked by a filter.